ARS Services Requests

The code block below illustrates how one might use # and // as comments in your logic and calculations.

# Text can be put here to explain what the logic/calculation does and why.
if ([field1] = '1' and [field2] > 7,

	// This comment can explain what the next line does.
	[score] * [factor],

	// Return '0' if the condition is False.
	0
)

Working …

This value you provided is not a number. Please try again.

This value you provided is not an integer. Please try again.

The value entered is not a valid Vanderbilt Medical Record Number (i.e. 4- to 9-digit number, excluding leading zeros). Please try again.

The value you provided must be within the suggested range

The value you provided is outside the suggested range

This value is admissible, but you may wish to double check it.

The value entered must be a time value in the following format HH:MM within the range 00:00-23:59 (e.g., 04:32 or 23:19).

This field must be a 5 or 9 digit U.S. ZIP Code (like 94043). Please re-enter it now.

This field must be a 10 digit North American phone number (like 415 555 1212). Please re-enter it now.

This field must be a valid email address (like joe@user.com). Please re-enter it now.

The value you provided could not be validated because it does not follow the expected format. Please try again.

Required format:

Today's Date:

M-D-Y

Request Time:

Y-M-D H:M:S

Referrer

Welcome to ARS Services

Please complete the form below with a description of your problem or question. A ServiceNow ticket will be generated on your behalf and a member of our team will reach out to you directly as soon as possible.

Click here to visit the CoreHPC Wiki

Click here to visit the Wynton Homepage
Click here to visit "Wynton Transition: Keeping You Informed"

The following fields that are entered by end users are required for ServiceNow integration. Do not change the variable names for these fields:

customer_email

first_name

last_name

Which ARS service is your support request for?

* must provide value

Wynton transition (FAC / CoreHPC)

Wynton

Facility for Advanced Computing (FAC)

CoreHPC

reset

Do you already have a ______ account?

* must provide value

Yes

reset

Enter your FAC customer number (format: CX########):

A FAC customer number is required to request an HPC account. If you do not have a FAC account, please start over and select the FAC account request option before proceeding.

* must provide value

You must enter a FAC Customer number above to continue!

Do you already have a CoreHPC account?

* must provide value

Yes

reset

Displays the appropriate account request link based on if this is a CoreHPC or a Wynton request

View equation

Affiliates without UCSF access will need to ask someone else to submit the ticket for them.

If you need support for anything other than CoreHPC account requests/modifications, please provide your details below.

Select the category that best fits your need for assistance:

* must provide value

What type of account modification do you need?

* must provide value

Lab change

Wynton PI / sponsor change

Group folder access

Other modification

reset

Displays the appropriate login issue link based on if this is a CoreHPC or a Wynton request

View equation

What type of login issue are you experiencing?

* must provide value

Password already expired

Forgot password or need to reset password

MFA/DUO/VPN issues

SSH keys

Other login help

reset

Please contact the IT Service Desk for login issues.

https://ucsf.service-now.com/ucsfit?id=ucsf_index

Click here for a help page about changing and verifying your password.

Would you like to open a ServiceNow ticket?

Yes

reset

Click here for a help page about setting up two-factor authentication.

Displays the appropriate SSH link based on if this is a CoreHPC or a Wynton request

View equation

Displays the appropriate network help text based on if this is a CoreHPC or a Wynton request

View equation

Post on ______ to see if others are also having issues and can chime in with advice.

Displays the appropriate data transfer help link based on if this is a CoreHPC or a Wynton request

View equation

______

Displays the appropriate job scheduling help link based on if this is a CoreHPC or a Wynton request

View equation

______

First post on Slack to see if others are also having issues and can chime in with advice.

If you'd like to open a ServiceNow ticket, select the job scheduling issues you are experiencing:

Error submitting job

Job stuck / Job killed

Would you like to open a Service Now ticket?

Yes

reset

Displays the appropriate software help link based on if this is a CoreHPC or a Wynton request

View equation

Click here for a help page about software repositories.

______

What type of software or tools issue are you experiencing?

* must provide value

Module load / environment errors

Package/library install

Containerization (Singularity/Apptainer)

Licensed app issues (MATLAB, Stata, etc.)

reset

Would you like to open a Service Now ticket?

Yes

reset

Click here for a help page about software modules.

Click here for a help page about installing or using additional software.

Click here for a help page about Linux containers and virtualization.

Select the storage or data management issues you are experiencing:

Scratch/storage space issue

Data transfer errors (Globus, SCP)

Archival/purge requests

Other

Capacity Storage

Archive Storage

Name of the PI or lab director who will be sponsoring the accounts:

* must provide value

What is your association with UCSF?

* must provide value

Current UCSF faculty/staff/resident/student with an Active Directory account
(i.e, You can log in to MyAccess)

All others
(Including collaborators outside UCSF with access to FAC through a UCSF PI)

reset

Please provide a brief description of your service needs.

* must provide value

Expand

What type of data storage do you need? If unsure, what kind of data will you store?

* must provide value

Capacity (warm)

Archive (cold)

Other / Unsure

How much data storage do you need?

Click here for the Storage Cost Calculator

* must provide value

Do you have an existing data/computer lab?

* must provide value

Yes

reset

If wynton transition is selected: Wynton Directory to be transitioned

Else: Where is the data/computer lab currently located?

* must provide value

View equation

______

Enter the location or path:

* must provide value

Expand

List the UCSF email address(es) for all members of the research group or lab who need access.

If any user does not have a valid UCSF address, please contact your HR representative to set them up as a UCSF affiliate.

* must provide value

Expand

Do you need CoreHPC Accounts for the UCSF accounts listed above?

* must provide value

Yes No

reset

Enter a valid chartstring or speedtype to use for any FAC or CoreHPC charges.
Invalid entries will result in delays until valid codes are provided.

* must provide value

Please provide details about your problem:

* must provide value

Expand

First name:

* must provide value

Last name:

* must provide value

Your email address:

* must provide value

Your ______ username:

* must provide value

Priority level of this request:

* must provide value

Date submitted:

Y-M-D

Please include any additional details that could help the support team with your request:

* must provide value

Expand

Clicking "Submit" will generate a ServiceNow ticket for our team to review.

The fields below are system fields necessary for ServiceNow integration and should not be removed. We keep them on this form to prepopulate some values on form load.

ServiceNow "impact"

View equation

ServiceNow "urgency"

View equation

Formatted support request notes

SN ticket status
If null, breaks
If 0 or 1, we'll still try to process this.
If it's a 2, it's been processed.

Not generated (try to process)

Generated (do not process)

u_actual_name

View equation

u_non_ucsf_email

View equation

caller_id

View equation

short_description: ______

View equation

description ______

View equation

cmdb_ci
App/Business Service

View equation

u_configuration_item
Currently blank. For future versions of this system, you could use branching triage in the request intake to populate with specific config items like "Wynton HPC (PRD)", "HPC (PRD)", etc

assignment_group

View equation

u_do_not_notify

Do not notify

incident_state

u_is_non_production

Yes

______

u_short_description: ______
Symptom

View equation

u_callback_number

You have selected an option that triggers this survey to end right now.

To save your responses and end the survey, click the 'End Survey' button below. If you have selected the wrong option by accident and/or wish to return to the survey, click the 'Return and Edit Response' button.

ARS Services Requests

Account Information

Issue Category

Request Details

Contact Information

You have selected an option that triggers this survey to end right now.